Our Commitment to Quality
Endoscope Services stands behind the quality of our workmanship. We provide a comprehensive warranty on all our repairs and refurbished equipment sales to ensure your peace of mind. Our warranties reflect confidence in our technicians' skills and in the parts we use — we only use quality replacement components that meet or exceed original manufacturer specifications.
90-Day Standard Repair Warranty
Standard and minor repairs (including biopsy channel replacements, bending rubber renewal, fluid invasion sealing, minor component servicing, and routine preventative adjustments) are guaranteed free of defects for 90 days from the date of return shipment. This covers all replaced parts and labor associated with the service.
8-Month Major Repair Warranty
Major repairs and comprehensive overhauls (including complete insertion tube replacements, CCD image sensor assemblies, light guide bundle rebuilds, and major mechanical section overhauls) carry an extended 8-month warranty covering replaced assemblies and specialist craftsmanship.
8-Month Refurbished Warranty
All certified refurbished flexible endoscopes sold by Endoscope Services come with a comprehensive 8-month warranty covering both parts and labor. This significantly exceeds standard industry warranties for pre-owned equipment, reflecting our thorough multi-point biomedical refurbishment process.
7-Day Satisfaction Guarantee
If you are not entirely satisfied with any repair or supplied equipment within the first 7 days, we will re-evaluate and correct the issue at no additional cost. This guarantee covers functional concerns — if performance does not meet your expectations, contact us immediately and we will arrange prompt re-assessment.
What's Covered vs. What's Excluded
| ✅ Covered | ❌ Not Covered |
|---|---|
| Recurrence of repaired fault within warranty period (90 days standard, 8 months major) | New faults unrelated to original repair |
| Parts and assemblies replaced during repair | Damage from improper handling, dropping, or physical impact |
| Labor and re-work for valid warranty claims | Damage from skipped leak tests or fluid ingress |
| Return freight for valid warranty claims | Normal wear and tear from clinical use |
How to Make a Warranty Claim
- Contact us promptly: Call or email as soon as you notice a problem. Providing early notice allows us to assess the issue before it potentially worsens.
- Describe the fault: Have the original repair job number (from your invoice), scope model and serial number, and a description of the symptoms or fault observed.
- Return the scope: We will provide a prepaid return shipping label for valid warranty claims. Pack the scope safely using the original transport case or an approved endoscope bag.
- Assessment and re-work: Upon receipt, our technicians will assess the scope. If the fault falls within the warranty terms (90 days standard, 8 months major), re-work and return will be completed at no charge.
Our goal is to resolve warranty issues quickly — most warranty re-works are turned around within 3–5 business days.
Warranty Exclusions
- Damage resulting from improper handling, dropping, or misuse.
- Damage caused by improper reprocessing, cleaning, or sterilization techniques.
- Damage resulting from unauthorized repair attempts after our service.
- Normal wear and tear from standard clinical use.
If you experience any issues with a repaired scope or refurbished equipment, please contact us immediately so we can arrange an evaluation.