Minimize Clinical Downtime
We understand that a broken endoscope can halt your schedule and impact patient care. To ensure you stay operational, we offer a comprehensive loaner program for our repair clients. Our loaner service is available to any healthcare facility that sends equipment to us for repair — there is no additional registration fee or membership requirement to access it.
Request Repair
Contact us with your broken scope details and request a compatible loaner.
Loaner Dispatch
We rapidly express ship a sterilized, tested loaner scope to your facility.
Send Damaged Scope
Use the provided packaging to send your broken scope to us for evaluation.
Return Loaner
Once your repaired scope is returned, send the loaner back to our facility.
Our Loaner Inventory
Our loaner pool includes a wide range of Olympus, Pentax, and Fujinon scopes covering the most common clinical applications. Current inventory typically includes:
- Colonoscopes (standard and paediatric)
- Gastroscopes (standard and slim)
- Bronchoscopes and ENT scopes
- Duodenoscopes and side-viewing scopes (subject to availability)
While we strive to match your exact model, a clinically equivalent alternative may be provided when an identical model is unavailable. Our technicians will confirm the loaner specifications before dispatch so your team can prepare accordingly.
Quality Assurance Before Dispatch
Every loaner scope is prepared to the same standard as our repaired equipment before being sent to a new facility. This includes:
- Full leak test to confirm housing integrity
- Channel flush and inspection
- Optical and image quality check
- High-level disinfection using a validated reprocessing cycle
- Functional test of all angulation and control mechanisms
Loaners are dispatched with documentation confirming their reprocessing status so you can be confident in their readiness for clinical use.
Frequently Asked Questions
How quickly can I receive a loaner?
In most cases, loaners are dispatched the same day or next business day. Express freight typically delivers to Melbourne metro areas within 24 hours, and to regional or interstate facilities within 1–3 business days.
Is there a charge for the loaner?
Loaner use is complimentary for the duration of your repair. A daily rental fee may apply only if the loaner is not returned within 3 business days of your repaired scope being delivered back to you.
What if the loaner is damaged during use?
The receiving facility is responsible for the loaner while in its possession. Please review our Loaner Terms & Conditions for full details on liability and return requirements.